Meet Paul · the workshop
Notes from the workshop.
We are building an AI telephone for older people who can no longer manage a screen. It started with one 93-year-old man who has lost most of his sight and much of his hearing, and he is far from unusual. Written as we go, including the parts that didn't work.
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Six weeks of calls with Paul
What one real user taught us that no amount of design could have: the pause, the silence problem, and why the AI must never believe what it mishears.
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Assembling the phone
A Raspberry Pi, a handset, and the discovery that the audio path, not the AI, was the entire project.
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